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Support & Maintenance 

Applicable for any Odoo instance running on odoo.sh hosting or 26HOUSE Cloud hosting.


Order now  Learn more
 

Support & Maintenance

Applicable for any Odoo instance running on odoo.sh hosting or 26HOUSE Cloud hosting.

Book appointment  Learn more

Our references

We are experienced with starting businesses, large companies, and banks.

Moore BDR logo, 26HOUSE reference    Slovanet logo, 26HOUSE reference

CMT logo, 26HOUSE reference     

Innovatrics logo, 26HOUSE reference

Pricing



Service Catalog


 
Description



Basic
149 €  /monthly

Most popular

Sta​ndard
299 € /monthly



Profi

 On-demand   

Yearly payment Discount 10 % 134  /monthly  269  /monthly
Support for 26HOUSE
modules a customizations
 
(Helpdesk & ticket management)
Update and bugfix of
modules & customizations
L3 support




 
 
Extended support for Odoo
Community & Enterprise
 
(Helpdesk & ticket management)

 
Support tier**
L1, L2, L3






 
Service Desk availability
Reserved capacity for your
requests. Unlimited access
to 26HOUSE knowledge
base




 
 
Licence for ARES - Odoo integration Odoo v15, v16, v17


Licence for FinStat - Odoo integration Odoo v15, v16, v17



QR code for Invoice SK Odoo v15, v16, v17


Dedicated
consultant / specialist
Consultant, who understand
your needs




Guaranteed
Resolution Time
 
Priority - Response / Resolution Time  
P1 (Urgent) 6 hours / 1 working day
P2 (High) 8 hours / 3 working days
P3 (Low) 48 hours / 8 working days





Service review
Collecting and evaluation
of metrics & KPIs
 




Prepaid service time*

Can be used within a
month. Billed every 15 min
 
2 hours


5 hours

5 hours 
+ unlimited L3 support 
Order now Order now Order now

Support for 26HOUSE modules a customizations (Helpdesk & ticket management)
Update and bugfix of modules & customizations L3 support

Extended support for Odoo Community & Enterprise (Helpdesk & ticket management)
Support tier** L1, L2, L3

Service Desk availability
Reserved capacity for your requests. Unlimited access to 26HOUSE knowledge base

Prepaid service time*
2 hours - Can be used within a month - Billed every 15 min 

Order now

Support for 26HOUSE modules a customizations (Helpdesk & ticket management)
Update and bugfix of modules & customizations L3 support

Extended support for Odoo Community & Enterprise (Helpdesk & ticket management)
Support tier** L1, L2, L3

Service Desk availability
Reserved capacity for your requests. Unlimited access to 26HOUSE knowledge base

Dedicated consultant / specialist
Consultant, who understand your needs

Prepaid service time*
5 hours - Can be used within a month - Billed every 15 min 

Order now


Profi  
On-demand


Show features 

Support for 26HOUSE modules a customizations (Helpdesk & ticket management)
Update and bugfix of modules & customizations L3 support

Extended support for Odoo Community & Enterprise (Helpdesk & ticket management)
Support tier** L1, L2, L3

Service Desk availability
Reserved capacity for your requests. Unlimited access to 26HOUSE knowledge base

Dedicated consultant / specialist
Consultant, who understand your needs

Guaranteed Resolution Time 
Priority - Response / Resolution Time
P1 (Urgent) 6 hours / 1 working day
P2 (High) 8 hours / 3 working days
P3 (Low) 48 hours / 8 working days

Service review
Collecting and evaluation of metrics & KPIs

BONUS discount for 26HOUSE Cloud hosting services
Discount 6% with annual payment

Prepaid service time*
5 hours + unlimited L3 support - Can be used within a month - Billed every 15 min 

Order now


Prices are without taxes.
In the case you are interested in Support & Maintenance services for Odoo on-premise instance please contact info@26house.com.

Time spent over the limit of Prepaid service time is billed from On-demand services package.

L1, L2, L3 services do not include incident management caused by third parties. Services do not include HW, OS and connectivity, also do not
include change requests or extensions of modules' functionality. Services do not include troubleshooting and debugging of incidents that are not
caused by the Provider. The scope of the support services for 26HOUSE modules and customizations is limited to initial analysis to the point of
identifying the probable cause, if the findings of the initial analysis assume that the failure is caused by third parties, suppliers, customer users or
other IT systems of the customer. L1 support services are related only to incidents with priority P1 (Urgent).

*** Additional hours

You get additional 2 hours of Prepaid service time for every 500 € of the monthly payment.

Availability of Support & Maintenance SLA   
We won't leave you hanging - call the help desk.


Monday till Friday, 9.00 am - 5:00 pm.
Working days according to the Slovak working calendar
(Different time zones are available upon request.)



Optional Maintenance Services   
The help desk that keeps you moving forward.


Optional Maintenance Services are charged from the On-Demand Services package.

  Optional Maintenance Services

Deployment of Odoo Core module bugfixes, security patches and performance fixes managed by 26HOUSE DevOps specialists.

Deployment of 26HOUSE module features in terms of changes related to legislation and bugfixes, security patches and performance fixes. Does not include module updates for higher main Odoo version.

Proactive vulnerabilities scanning. Git repository is saved and backed-up in 26HOUSE.

Assistance with manual backups & disaster recovery scenario.

Compatibility check with existing funcionalities, modification and extension of test scenarios.

Change requests, option to customize features and processes, tailored for your solution.

Proactive monitoring and notification system for tracking the status of servers, KPIs on their availability and performance. It is also possible to define individual notifications, for example for monitoring the correct execution of automated actions or crons.

Upgrade project (upgrade to new main version of Enterprise Edition, 26HOUSE modules & customizations, 3rd Party Modules).

Training, data import, disaster recovery, etc.

Preventive measures for malfunctions, identification of causes of incidents, minimization of recurring incidents.

Use the full potential of the system, stability ensurement, integrity and long-term sustainability.

Release of modules, release notes, changelog, new features to Dev/Stage/Prod environments.

Repository management, pipelines customizations, deployment of modules to Dev/Stage/Prod environments.

  • Odoo CE + EE, OS, Python & libraries 
  • Odoo Store / 3rd Party / OCA modules 
  • 26HOUSE modules & customizations

Looking for an answer? 

Frequently Asked Questions 

If you haven't found what you have been looking for, don't hesitate to contact us.

Hosting and Cloud 26HOUSE

Benefits of 26HOUSE Cloud hosting:

  1. Daily backups in 2 different data centers.
  2. Fast response and performance of hosting: PostgreSQL and Odoo are optimized for maximum performance.
  3. Network / networking: Extended options for connecting external systems from/to the Odoo system
  4. Monitoring: proactive monitoring and notification system for tracking the status of servers, KPIs on metrics, availability and performance. It is also possible to define individual notifications, for example for monitoring the proper execution of automated actions or crons.
  5. Maintenance: deployment of Odoo Core module fixes, bugfixes, security patches and continuous improvement of system performance managed by 26HOUSE DevOps specialists. Possible long-term fixation of the Odoo version to a specific version.
  6. Recovery: the ability to restore any backup on-demand to a production or testing instance. Backups are kept daily for the last 7 days (7 backups), weekly for the last 4 weeks (4 backups), monthly for the last 3 months (3 backups). A total of 14 backups, stored in two different geographical locations on different continents.
  7. Shared or Dedicated hosting: The price for 26HOUSE Cloud hosting is operated on shared hosting. If you are interested, we can provide dedicated hosting, the resources of which will be used only by your Odoo instance. The price for dedicated hosting is an additional service, depending on the selected parameters, charged from €250/month.

The amount of concurrent requests that the Odoo Production Environment processes is defined via "worker / workers". With 25 end users accessing and working with the system at the same time, 1 worker is required. For every additional 25 end users or 5,000 visitors to the front end - for example, a website, customer zone, we recommend adding another worker.

The monthly fee for Online Accounting Standard and Online Accounting Profi includes:
1x worker for Odoo production environment. The price for each additional worker is €60/month.
- 1x Staging environment. Each additional staging environment is charged €20/month.
- 5 GB of disk space. Every additional 5 GB is charged at €5/month. The required disk space includes the production environment + 2x backups + 1x testing environment. The size of the disk space is depending on the number of managed companies, the amount of data, generated attachments and files stored in the system (reports in PDF, XLSX, etc.).
- security updates and bugfixing. Applies to 26HOUSE modules and customizations. Odoo updates are provided according to the decision of 26HOUSE s.r.o.
-availability of the environment 24/7/365, with the exception of pre-planned maintenance (in the range of 2-6 hours per month)
- hosting services are operated on servers in the European Union
- backup policy - backup of the Production environment takes place every 24 hours. Backups are kept:
- daily for the last 7 days (7 backups),
- weekly for the last 4 weeks (4 backups)
- monthly for the last 3 months (3 backups)
- a total of 14 backups, stored in two different geographical locations on different continents.


Cloud servers providersUpCloud (Frankfurt), DigitalOcean (Sydney)
GDPR compliance of the cloud servers: UpCloud - GDPR complianceDigitalOcean - GDPR compliance
Data privacy: The customer is the owner of the data stored in the system.
Data protection and Security: The Customer's data is stored in a dedicated database, no sharing of data between other customers of the Provider. Secure SSL connection with HTTPS certificate. More information about system security can be found in section: Odoo (the software).


If you are interested in switching to higher main version Odoo - Ugrade (for example from version Odoo 15.0 to version Odoo 17.0.), then it's necessary to conduct labour estimation analysis for activities related to scope of changes in higher main version Odoo. Labour estimation calculation includes activities, which identify scope of changes and implementation process of localization functionalities for utilization in higher main Odoo version. For Online Accounting Profi, the array of activites must be modified with individual changes, that were tailor made for customer's needs.